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Cookie Policy

Last Updated: November 12, 2025

This Cookie Policy explains how Medshood ("we," "us," or "our") uses cookies and similar technologies on our website and mobile applications. By using our services, you consent to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies help us understand how you use our website, remember your preferences, and improve your overall experience with our specialty pharmacy services.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Examples: Session management, authentication, security features, prescription upload functionality.

2. Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve website performance.

Examples: Google Analytics, page load times, error tracking, user navigation patterns.

3. Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced features and personalization.

Examples: Language preferences, region selection, medication search history, saved addresses.

4. Targeting/Advertising Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

Examples: Facebook Pixel, Google Ads remarketing, therapeutic area targeting (only non-HIPAA data).

Third-Party Cookies

We may use third-party service providers who set cookies on our website to perform services on our behalf. These include:

  • Google Analytics: To analyze website traffic and usage patterns
  • Payment Processors: To securely process transactions
  • Customer Support Tools: To provide live chat and support services
  • Content Delivery Networks (CDNs): To improve website performance

These third parties may use cookies in accordance with their own privacy policies.

HIPAA Compliance & Healthcare Data

Important: We do NOT use cookies to track or store Protected Health Information (PHI) as defined by HIPAA. Your medical information, prescription details, and health conditions are:

  • Never stored in cookies
  • Never shared with advertising networks
  • Only stored securely on our HIPAA-compliant servers
  • Encrypted both in transit and at rest

Cookies only collect non-PHI data such as general website usage, navigation patterns, and anonymized analytics.

Managing Your Cookie Preferences

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

⚠️ Note About Essential Cookies

If you choose to disable essential cookies, some parts of our website may not function properly, including prescription upload, order processing, and account management features.

How to Manage Cookies in Your Browser:

  • Chrome:Settings → Privacy and security → Cookies and other site data
  • Firefox:Options → Privacy & Security → Cookies and Site Data
  • Safari:Preferences → Privacy → Cookies and website data
  • Edge:Settings → Privacy, search, and services → Cookies

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences by category

You can change your cookie preferences at any time by accessing the cookie settings in our website footer.

Cookie Duration

Different cookies have different lifespans:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
  • Essential Cookies: May persist for the duration necessary for functionality

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date.

Questions About Cookies?

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@medshood.com

Phone: +91-XXXX-XXXXXX

Address: Medshood Specialty Pharmacy, [Address], India

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